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100% Satisfaction Guarantee

Blinds Discount stands behind our products.  That’s why we offer a 30-day 100% Satisfaction Guarantee.  If you are unhappy with your custom window treatment, we will do everything we can to meet your expectations by arranging for a product return and refund. In order for us to make this exclusive guarantee, we have the following expectations for customers on custom orders: 

 

 

·         Color– Because it is difficult to ensure accuracy of a color selection on-line, we strongly encourage you to order free blind and shade samples. Minor differences in the display color and actual product colors are normal.  Products cannot be returned due to color/quality/texture dissatisfaction, unless you first ordered samples of the product you purchased.

·       Blind/Shade Measurements– Because we sell custom made window treatments, our manufacturers depend on receiving accurate measurements.  Our expectation is that you will measure your windows correctly using our measurement guide or have them professionally measured. We cannot replace blinds or shades if they match the measurements submitted to us but do not fit your window.  We are confident this will not be an issue for you and that your blinds and shades will fit.

·               Returns– All returns require preauthorization and within 30-days of the receipt of the product.  Blinds and shades must be returned in their original condition and packaging and you are required to pay the return shipping charges.

·               Exclusions – Commercial and bulk orders are not included in our 30-day guarantee.

·             Contact Us – Please call our toll-free number at XXXXXXXXXXXXXX, anytime so we can speak with you personally should you have any questions before you order, during shipment, or after you receive your order. Customer service is the foundation of our 100% satisfaction guarantee and we are here to help.